Orthodontic Module
A new dental module to improve patient monitoring and documentation specialized for orthodontics | @Epic
UX UI Design
Research
Usability Testing
Prototyping
Branding
Role
Lead UX Designer
Timeline
Dec 2022 - Mar 2024
Tools
Adobe Suite (Ai, Ps, Xd) | Microsoft Forms | Microsoft Powerpoint | Microsoft Word
NDA Protected
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NDA Protected •
Due to my work being under NDA, I can’t show any related visuals or provide in-depth details of this project. Instead, I will provide a general overview for context, and focus on the process and outcomes.
Feedback Corner!
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Feedback Corner! ⋆᪥⋆
"I have worked Nini on a few occasions relating to the Orthodontics project on Wisdom. She was very helpful in designing some images for our zero-state UI. She also did a nice job working on a one pager to share with customers, possibly going a bit beyond her comfort zone since it required a lot of writing, not just visual/design work."
Software developer manager"Nini is fun to work with and she has great design instincts. She also created a clever celebration visual she created for Orthodontics. It cleverly showcases [UI Visuals] while also managing to be super cute. Nini is certainly an asset to the Wisdom team."
quality manager"Nini's design skills and her ability to execute on mockups have impressed me. This has been extremely helpful as Wisdom has tried to rapidly iterate on our designs for the new Orthodontics module."
software developerProject Overview
The Problem
Our orthodontic users would use Wisdom, an application created for general dentistry, however, due to Orthodontics being a specialized sector, the application did not fit the needs of our users. The functional gap caused user dissatisfaction due to having to undergo tedious workflows as well as data inconsistency within the same organizations due to their users documenting differently.
Our Solution
Since ortho’s workflow is different from what’s seen in general dentistry, a new module was needed to fully address to the needs of our ortho users.
EFFICIENT DOCUMENTATION
streamline the process, having pre-created forms in system to follow
support consistency that addresses common documentation cross organizations, allowing easy patient record transfers
PATIENT TREATMENT REVIEW
Since orthodontics treatment can take over the course of a few years or more:
keeping track of progress and key info that may need to be seen for the next visit
content easy to parse
provide a timeline view
Research
Given the project size, in order to get a solid idea of the current user flow, needs and pain points to address, I was in contact with more than 6 organizations, administration leaders involved in orthodontics, and our end users consisting of orthodontists, dental assistants, and hygienists.
While conducting user interviews online and in-person, and shadowing our end-users on-site to see how first-hand their process and issues they may run into, my research goals were:
identify and explore common workflows between providers and organizations
analyze documentation patterns and processes our end users go through
Findings
From the our research, we narrowed down commonalities shared to identify our functional must haves. These included:
efficiently review past visits and track progress
optimize documentation based on treatment stages and access to supplemental content
simple and intuitive layout
Design
With a better understanding of our users and their workflows, I met with my developers to create various low-fidelity wireframes that addresses the research findings.
Based off of our top wireframes, I created simplified prototypes and conducted user testing with them to identify the most intuitive and efficient layout. With these results, we moved forward with more specific design decisions and features that would best fit the decided layout.
Feed-back Loop
Hi-fildelity mockups were created for an accurate fit and feel of the product before further development. To ensure our final product aligned with our goals, after every iteration, conducted project reviews with our team and we reached out to our customers for feedback.
Branding - Elements of Joy
To add to epic system’s goal of having our system be a joy to use, I designed visual elements customized to orthodontics. These involved creating new icons, zero state imagery, and celebratory visuals for finished treatments.
For these, we also involved our ortho organizations and end-users to gauge their reactions and finalize the designs. Overall, feedback was overwhelmingly positive, with some end-users stating excitement to show these visuals to their patients.
Outcomes
Overall our end-users reacted positively to our new activity and showed excitement to work in a system customized to them
More than a couple of our customers chose to be part of the first release of our module, where it is used by all of their orthodontic clinics
From our users that have the new module, though feedback and data is limited, is generally positive with little issues.
Key Takeaways
Addressing Differences - standing by the end-user
Given how we were in contact with a wide range of organizations and roles, there were differing priorities which initially cause pauses in our progress. In order to find commonalities and move the design forward, we pulled from our on-site observations with our end-users to better formulate core questions to ask for feedback and advocate for certain decision decisions to go with.
Levels of Fidelity - knowing the audience
Most of our users are detail-oriented, where mock-ups either had to be very simplified or high-fidelity to avoid off-topic discussion during presentations. This made me more meticulous over what to block out without taking away from the purpose of the visual and double checking that the dental content of the mock patient makes clinical sense.